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We understand the challenges of running a business and recognise that each business has its own technology requirements so we don't just lump you with
a 'fit one, fit all' solution. We are providing solutions that will meet your current requirements and budget while also allowing for future growth.
The MCN Guarantee:
MCN is so confident of being able to deliver on the services offered that we offer a penalty percentage refund if certain aspects of our Service Level Agreement are not delivered.
There are 5 key measurable items that this refund is offered on:
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Maximum phone/email response times for new critical issues |
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Maximum on-site time for new critical issues (when required at the discretion of MCN) |
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Preventative Network Maintenance schedule (+/- 5 working days of the monthly/bi-monthly/quarterly/half-yearly anniversary of the SLA) |
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Critical MS Security Updates on the server |
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Consultancy Discussion |
If any of these key items is not delivered in a given month within the timeframe of the schedule guaranteed within your SLA, MCN will refund 5% of the
monthly fee for each proven incident, up to a maximum of 10%.
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An unprecedented approach has been undertaken by MCN to provide you with customer orientated Services Level Agreements that address many of the IT issues facing
your company. This is an approach that focuses on tasks and outcomes for you - not the time taken to perform work. We call it Outcome Based Service Work. |
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Any successful business starts with a good business plan and the same goes with technology. We help you identify where technology fits in with your business and
how you can maximize your return of investment. Our quality solutions allow you to focus on your business and not on your computer systems.
We pride ourselves in helping you become more profitable and efficient and time has shown that our solutions have a proven track record.
For any new clients we will thoroughly review your current IT infrastructure and provide a detailed report and recommendations so you can make informed
decisions. |
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Effective project management plays an important part in the successful outcome of any project and we can manage that on your behalf. By liaising
with subcontractors for network cabling, internet, electrical requirements, and voice communication systems we ensure that the technology infrastructure is up to standards. This
allows you to focus on your business by giving you the peace of mind that your IT investment is being managed by an experienced team. |
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We are offering a wide array of hardware and software to meet your specific needs, from toner cartridges to complex server and infrastructure solutions.
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Our team has over forty years experience in supporting various business environments, from small to large sized organizations and home users. We provide you with
onsite or in-house services and remote support. Our technicians deliver the highest level of service and support in a timely/professional manner with an assured quality outcome. We
pride ourselves in doing the job once and guarantee all our work.
We effectively manage all our support requests through our job management system. Monitoring takes place from when jobs are initially logged to completion, with
escalation procedures if place if needed. This is giving us the possibility to keep you informed all the way. |
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You will have a designated client account manager backed by a team of technicians that will consult you on a regular basis. This allows you to
have one point of contact that knows your site, your needs and your people, providing you with a higher level of service, consistency and professionalism. |
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You will benefit from our Service Level Agreements by providing you with onsite and remote regular maintenance and network monitoring services.
These services will allow you to experience maximum uptime and a minimum number of support emergencies. Planned maintenance tasks that require server restarts are done outside
business hours so you can make the most of your computers during your regular operating times. |
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We provide local support for nationwide IT companies. We are recognized within the IT industry as a preferred subcontractor for the Marlborough/
Nelson Region providing local presence and quick response times for our clients. |
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Financing options can provide access to high quality IT solutions without incurring a large capital expenditure. Cash flow can be tight at times but that should
not stop you investing in your business so you can become more profitable by utilizing the latest technology.
We work closely with Flexirent to offer you the best finance deal. |
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Click HERE to read our clients testimonials.
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